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Salesforce CEO Declares Agentforce AI “Part and Parcel” of Company Strategy Amid Stock Challenges

Marc Benioff told CNBC’s Jim Cramer that Agentforce has become fundamental to Salesforce’s platform with tens of thousands of deployments. The CEO pushed back against concerns that AI threatens enterprise software companies.

In a revealing interview with CNBC personality Jim Cramer, Marc Benioff made his strongest statements yet about the centrality of artificial intelligence to Salesforce‘s future. The Salesforce CEO declared that the company’s AI program Agentforce has evolved from an add-on feature to becoming “part and parcel” of the entire organization. This announcement comes at a critical juncture for the cloud software giant, which has seen its stock decline significantly throughout the year as investors seek accelerated growth.

Agentforce: The Beating Heart of Salesforce’s Platform