Arts and EntertainmentStartups

AI Agent Failure: Why Our First Launch Flopped and What We’re Doing Differently

When we launched our generative AI agent for food supply chains, we expected immediate adoption. Instead, we discovered that technical superiority means nothing without understanding customer workflows. Here’s our failure story and redemption plan.

When we launched Helios AI‘s revolutionary generative AI agent in September 2023, we were convinced we had built the future of food industry risk assessment. Named Cersi, our artificial intelligence assistant was designed to help food companies navigate climate threats to their agricultural supply chains—a solution we believed was years ahead of competitors. Despite the deafening hype around generative artificial intelligence following ChatGPT’s explosion, our technically superior product met with market indifference. The painful lesson? In industries built on legacy systems and personal relationships, technical innovation alone cannot drive adoption.

Why Our First AI Agent Failed Miserably