Audit trail

Transnet’s Digital Procurement Platform Receives Prestigious Business School Recognition

Transnet has been honored with the Gordon Institute of Business Science Logistics Achiever Gold Award for its groundbreaking e-Tender solution. The digital platform has reportedly revolutionized procurement processes while driving significant cost savings and operational improvements across the state-owned enterprise’s supply chain operations.

Digital Transformation in Public Procurement Recognized

State-owned enterprise Transnet has received the Gordon Institute of Business Science (GIBS) Logistics Achiever Gold Award for its innovative e-Tender procurement platform, according to reports from the recent awards ceremony. The recognition, presented at the GIBS Business School in Johannesburg, highlights what analysts suggest is a new national benchmark for public sector procurement systems.

by Alvarez JordanOctober 17, 2025November 2, 2025

Arts and Entertainment Automation

The Future of Customer Service: Humans and Bots Working Together

Financial institutions are betting big on AI-powered customer service solutions that combine human expertise with bot efficiency. New research shows significant ROI improvements when organizations implement secure, regulated AI systems that work alongside human agents.

The future of exceptional customer service lies in the powerful collaboration between human expertise and artificial intelligence systems. As financial institutions increasingly adopt AI technologies, they’re discovering that the most effective approach combines the efficiency of bots with the empathy and problem-solving skills of human agents. According to recent analysis, this hybrid model is delivering measurable return on investment while transforming how organizations handle customer interactions.